
Property Management
From 78% to 96% Occupancy in 9 Months
- Challenge
- Stagnant marketing, inconsistent resident engagement, and high turnover dragged occupancy across a mid-size portfolio.
- Solution
- Rebuilt the leasing funnel, introduced a resident lifecycle program, and tightened vendor SLAs for maintenance response.
- Result
- Occupancy lifted from 78% to 96%, resident NPS improved 31 points, and net operating income rose materially within three quarters.

